COVID-19 Special Measures

The NHS is starting to role back some community based services and it is time for Osteopaths to start gradually seeing more patients again. The risk of infection is still prevalent and safeguarding patient’s health remains of paramount importance. Stringent Hygiene, Personal Protective Equipment, and Screening Patients Before Appointments are some of the key measures that have been put in place to provide the safest possible environment for treatment.

I will initially be in clinic Mondays and Thursdays: If you are in need of osteopathic treatment please have a look at the online diary (see top menu) and book yourself in. Alternatively you are welcome to call me on the clinic number 01453 760068, or email osteopathy@nunobento.co.uk

I will be calling all patients before their appointments to run through a series of pre-screening questions. Together, we will weigh up the need for treatment against any contraindications and the need to protect the community at large.

Whilst I use my professional skill and judgment to do the utmost to minimise the risk of transmission between people at the clinic, it is impossible to eliminate the risk completely. By agreeing to come in for treatment, you are consenting to doing so with the following special measures in place. Please read through these measures before coming in for treatment as there are specific things that you need to do and not do.

COVID-19 Special Measures

(implemented to protect all our health)

What I am doing:

  • I wear a full clinic uniform that gets laundered at 60 degrees at the end of each day, and an apron over my uniform which gets replaced after every patient, and laundered as above.
  • I wear a fluid resistant surgical mask that is replaced at least every 4 hours. Patients are encouraged to bring in their own mask if they have one and are comfortable wearing it whilst at the clinic.
  • I sanitise my hands up to my elbows with a chlorine based spray that has been shown to be effective against coronavirus (which is what I use throughout the clinic).
  • I take my temperature with a tympanic thermometer (in the ear) and log it together with my general health at the beginning of every working day.
  • The treatment couch and pillows (encased in a wipeable cover), door handles, door bell and patient’s chair are wiped down after every patient with a sanitising solution.
  • The hard surfaces, toilets, etc are wiped down with a sanitising spray regularly throughout the day.
  • The treatment room will always be aired between patients to maintain a healthy environment.

What I would like you to do:

  • Please arrive promptly for your appointment to minimise the waiting time in the lobby. If you arrive early please wait in your car or consider waiting outside the building (observing social distancing). I will always try to make the clinic car port available for you to use.
  • Please dress warmly as I won’t be able to offer you a blanket and your body temperature tends to go down as you lie on the couch and relax into the treatment.
  • Please do not bring additional family members to your appointments (unless needed as a chaperone), and only one parent/guardian for children’s appointments. The patient’s chair in the treatment room is placed at a safe distance from the desk to allow for social distancing.
  • If you do come across one of the residents from the upstairs studio flats on your way in or out of the clinic, please liaise with them to respect social distancing.
  • Please use contactless payment wherever possible, and avoid paying by cash.
  • If you develop symptoms of COVID-19 between appointments, please let me know immediately so that I can take appropriate measures.

What to expect:

  • I will ask you a series of pre-screening questions before bringing you in for a face to face appointment and offer advice on the telephone or a video consultation wherever appropriate.
  • Wherever a face to face consultation is necessary, I will make sure that there are no contraindications before bringing you in for treatment (for example patients with, or in contact with someone who has a fever, a new persistent cough, underlying chronic respiratory or health problems that would make them vulnerable, foreign travel, etc…)
  • With your permission, I will apply a sanitising spray to your hands as you arrive at the clinic and take your temperature with an ear thermometer. Alternatively if you prefer you can wash your hands at the sink with soap and water.
  • All the soft furnishings such as couch cover, cushions in the waiting area, as well as reading material and toys have been removed for ease of sanitising the clinic and to reduce the risk of any cross contamination.
  • Follow up appointments have been extended to one hour in order to avoid cross over and allow the necessary time for sanitising the clinic between patients.